Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者： Surfshark
1,141 条评价
- 评分 1 / 5来自 Firefox 用户 17910097， 2 年前
开发者回应
发布于 2 年前Hello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at [email protected]. We will be waiting for you!- 评分 5 / 5来自 Cesar A. Silva， 2 年前Oh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.
- 评分 1 / 5来自 Firefox 用户 17125552， 2 年前After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.开发者回应
发布于 2 年前Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at [email protected]? I will gladly assist you personally! - 评分 3 / 5来自 Firefox 用户 17886233， 2 年前Is there any options to turn on vpn automatically with operating firefox?
开发者回应
发布于 2 年前Hey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
开发者回应
发布于 2 年前Hey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 开发者回应
发布于 2 年前Здравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу [email protected] и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам!开发者回应
发布于 2 年前Hey there! Could you reach to [email protected] regarding this issue? Our customer support team will definitely help you out!- 评分 3 / 5来自 Scheming9529， 2 年前В целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
开发者回应
发布于 2 年前Hey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! 开发者回应
发布于 2 年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out!开发者回应
发布于 2 年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out!开发者回应
发布于 2 年前Hey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at [email protected]? Thanks!开发者回应
发布于 2 年前Thanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to [email protected], where our customer support team will definitely make it right for you!- 评分 1 / 5来自 Firefox 用户 17863649， 2 年前
- 评分 1 / 5来自 Firefox 用户 17857995， 2 年前
- 评分 1 / 5来自 Firefox 用户 17859016， 2 年前Does not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.
开发者回应
发布于 2 年前Hello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via [email protected], they would be glad to look into this issue. - 评分 2 / 5来自 Firefox 用户 16964769， 2 年前Impossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
开发者回应
发布于 2 年前Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at [email protected] so that we could help you resolve these issues as soon as possible? Thank you! - 评分 1 / 5来自 Firefox 用户 17858331， 2 年前extension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)
开发者回应
发布于 2 年前Hey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to [email protected], and explain the issue in more detail. 开发者回应
发布于 2 年前Thanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to [email protected], where our customer support team will definitely help you out with this.开发者回应
发布于 2 年前Hey there, thank you for this feedback. Regarding the issue, please contact [email protected], where our tech team will help you resolve it!- 评分 5 / 5来自 Firefox 用户 13210600， 2 年前
开发者回应
发布于 2 年前Hello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at [email protected] ,as I am sure they would fix the issue?开发者回应
发布于 2 年前Hey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact [email protected], and explain the whole situation in your email. We will surely figure out a quick solution.