Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者： Surfshark
1,140 条评价
- 评分 5 / 5来自 Firefox 用户 17837343， 2 年前more expensive than the average but it works I can really watch netflix or amazon without the vpn issue! and the extension is way more convenient for me
开发者回应
发布于 2 年前Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу [email protected] или через чат на нашем веб-сайте?- 评分 5 / 5来自 Firefox 用户 16785903， 2 年前
- 评分 1 / 5来自 Firefox 用户 18239263， 2 年前They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.开发者回应
发布于 2 年前Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at [email protected]? We'd be happy to take a look at your specific situation. - 评分 3 / 5来自 Firefox 用户 18234242， 2 年前
- Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
开发者回应
发布于 2 年前Hi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at [email protected] or via live chat on our website? - 评分 5 / 5来自 sunny-iceee120938jhalksdjlbalsjkkahd， 2 年前
- 评分 4 / 5来自 Firefox 用户 14603638， 2 年前
- 评分 5 / 5来自 Firefox 用户 13821195， 2 年前
- 评分 5 / 5来自 Firefox 用户 13201589， 2 年前
- 评分 5 / 5来自 Firefox 用户 18208170， 2 年前
- 评分 5 / 5来自 Firefox 用户 12972913， 2 年前I am a paying Surfshark customer, and I use this add-on regularly. (I do not navigate using VPN all the time, as it makes browsing noticeably slower.) The app works as expected, in two years I've experienced no issues at all.
- 评分 5 / 5来自 Rebellious Berger， 2 年前
- 评分 5 / 5来自 krasidankov， 2 年前