BIGLOVE.AI Zendesk Assistant av BIGLOVE.AI

Effortlessly capture customer messages from Zendesk tickets and generate AI-driven replies using BIGLOVE.AI, enhancing your support workflow.

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Om denne utvidelsen

Unleash the power of AI in your Zendesk workflow with the BIGLOVE.AI Zendesk Assistant.

This powerful browser extension seamlessly integrates with your Zendesk account to supercharge your customer support efficiency. The assistant automatically captures and analyzes customer conversation threads from your Zendesk tickets, providing you with the context you need at a glance.

Key Features:

Effortless Message Capturing: Automatically scrapes and caches messages from active Zendesk tickets, ensuring you have the full conversation history instantly available in the sidebar.
AI-Powered Reply Generation: Leverages the intelligence of BIGLOVE.AI to generate context-aware, high-quality replies. Drastically reduce response times while maintaining a personal touch.
Seamless Zendesk Integration: Works directly within the Zendesk agent interface. The assistant appears as a convenient sidebar, providing access to its features without ever leaving your workflow.
Streamlined Workflow: By automating the process of gathering context and drafting replies, this assistant helps you resolve tickets faster, handle more conversations, and improve overall customer satisfaction.

To function, this add-on requires access to Zendesk pages to read ticket information and communicates with the BIGLOVE.AI and OpenAI APIs to provide its AI capabilities.

Get started today and transform your customer support experience!

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Versjonsnotat for 1.13.4

v1.13.4 - Product Integration & Response Enhancement

New Features:
- Added real-time date/time context to system prompts
- Enhanced sale price validation for better accuracy
- Improved product cache management system

Improvements:
- Optimized product data handling and caching mechanism
- Enhanced usage tracking for generate and copy actions
- Added automatic product selection clearing after response copy
- Improved response persistence during navigation

Bug Fixes:
- Fixed sale price validation logic to ensure accurate pricing display
- Resolved issues with usage count tracking
- Corrected product cache expiration handling

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