Surfshark VPN 확장 프로그램에 대한 리뷰
Surfshark VPN 확장 프로그램 제작자: Surfshark
리뷰 66개
- 5점 만점에 3점Firefox 사용자 13385820 님, 2년 전For a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
개발자 답글
2년 전에 게시됨Hi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - [email protected], you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - 5점 만점에 3점Firefox 사용자 17886233 님, 2년 전Is there any options to turn on vpn automatically with operating firefox?
개발자 답글
2년 전에 게시됨Hey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - 5점 만점에 3점Scheming9529 님, 2년 전В целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
개발자 답글
2년 전에 게시됨Hey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Unfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.개발자 답글
3년 전에 게시됨Hey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at [email protected] - 5점 만점에 3점Firefox 사용자 13509920 님, 3년 전Why "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
개발자 답글
3년 전에 게시됨Hey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 개발자 답글
3년 전에 게시됨Привет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу [email protected]. Мы будем ждать!- [Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!개발자 답글
3년 전에 게시됨Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out! 🙏 - 5점 만점에 3점Firefox 사용자 17645218 님, 3년 전
- 5점 만점에 3점Firefox 사용자 17498803 님, 3년 전
- 5점 만점에 3점Links-plus2 님, 3년 전
- 5점 만점에 3점Firefox 사용자 17286551 님, 3년 전Works well on computer, but slows down phone and Ipad waaayy to much
개발자 답글
3년 전에 게시됨Hi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at [email protected]? - 5점 만점에 3점SuperBabyFace 님, 3년 전Proxy authentication error, where the extension can't connect, even with proxy off on windows.
개발자 답글
3년 전에 게시됨Hi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at [email protected]? I am sure they will solve this issue in no time. - 5점 만점에 3점Firefox 사용자 17343671 님, 4년 전Works great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
개발자 답글
4년 전에 게시됨Hello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email [email protected]? I am sure that they will do their best to help you! 개발자 답글
4년 전에 게시됨Hello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at [email protected], and I am sure that our lovely support team will be able to help you out!- 5점 만점에 3점Firefox 사용자 14684436 님, 4년 전Am I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
개발자 답글
4년 전에 게시됨Hi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at [email protected]? Our agents will be happy to assist you in resolving these troubles! 개발자 답글
4년 전에 게시됨Hi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to [email protected]!개발자 답글
4년 전에 게시됨Hey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at [email protected]!- 5점 만점에 3점Firefox 사용자 16697214 님, 5년 전
- 5점 만점에 3점Firefox 사용자 15988688 님, 5년 전