Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 288
開発者の返信
投稿日時: 2年前Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу [email protected] или через чат на нашем веб-сайте?- 5 段階中 1 の評価Firefox ユーザー 18239263 によるレビュー (2年前)They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.開発者の返信
投稿日時: 2年前Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at [email protected]? We'd be happy to take a look at your specific situation. - Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
開発者の返信
投稿日時: 2年前Hi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at [email protected] or via live chat on our website? 開発者の返信
投稿日時: 2年前Hello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at [email protected], so they could check further on the issues that you have encountered.- Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
開発者の返信
投稿日時: 2年前Hi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at [email protected] so we can investigate your case in a personal manner? - 5 段階中 1 の評価Firefox ユーザー 18105820 によるレビュー (2年前)
- 5 段階中 1 の評価Firefox ユーザー 17692527 によるレビュー (2年前)
- 5 段階中 1 の評価lostprophet によるレビュー (2年前)it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
開発者の返信
投稿日時: 2年前Hey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at [email protected]? Thank you! - 5 段階中 1 の評価Firefox ユーザー 18037445 によるレビュー (2年前)
- 5 段階中 1 の評価Firefox ユーザー 16127288 によるレビュー (2年前)
開発者の返信
投稿日時: 2年前Привет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу [email protected]. Наша команда с радостью поможет Вам.- 5 段階中 1 の評価Aleksander_W によるレビュー (2年前)Waste of time, it doesn't work, after enabling browser is not able to connect to any host.
開発者の返信
投稿日時: 2年前Hey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at [email protected]. Thank you! 開発者の返信
投稿日時: 2年前Привет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- 5 段階中 1 の評価liroken646 によるレビュー (2年前)When i click in "create account" doesn't seem to have a free option so... #Trash.
開発者の返信
投稿日時: 2年前Hey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - 5 段階中 1 の評価Dmitry Vladimirovich によるレビュー (2年前)Не работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.開発者の返信
投稿日時: 2年前Привет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: [email protected] и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - 5 段階中 1 の評価Firefox ユーザー 17700114 によるレビュー (2年前)fake connection, not even the DNS servers can be connected when this add-on say it is connected.
開発者の返信
投稿日時: 2年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out! 開発者の返信
投稿日時: 2年前Hello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to [email protected] or via the Live Chat option on our website with more details!開発者の返信
投稿日時: 2年前Hey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at [email protected] with more details on the issues you have experienced with Surfshark!- 5 段階中 1 の評価Firefox ユーザー 12141553 によるレビュー (2年前)Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
開発者の返信
投稿日時: 2年前Hi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at [email protected] or via live chat? 開発者の返信
投稿日時: 2年前Hey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at [email protected] so we could troubleshoot this problem and set up everything for you correctly?- 5 段階中 1 の評価Firefox ユーザー 17935028 によるレビュー (2年前)so far it is a complete ripe off, windows install does not work at all!
開発者の返信
投稿日時: 2年前Hey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at [email protected]? We would be glad to investigate this issue with you! 開発者の返信
投稿日時: 2年前Hey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at [email protected] so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- 5 段階中 1 の評価Firefox ユーザー 17910097 によるレビュー (2年前)