Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 1,140
- 5 段階中 5 の評価Firefox ユーザー 13142129 によるレビュー (2年前)
- 5 段階中 5 の評価Firefox ユーザー 13566193 によるレビュー (2年前)
- 5 段階中 1 の評価Aleksander_W によるレビュー (2年前)Waste of time, it doesn't work, after enabling browser is not able to connect to any host.
開発者の返信
投稿日時: 2年前Hey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at [email protected]. Thank you! 開発者の返信
投稿日時: 2年前Привет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- 5 段階中 5 の評価Firefox ユーザー 16918293 によるレビュー (2年前)
- So, I have no idea where the negative reviews are coming from. People are either 1) Expecting a paid product to be paid for, 2) Don't know the basics of how internet connections work, and 3) Don't know how to navigate their website. As of 23/07/2023 they have live chat.
This VPN + Extension has found more than MWB Did開発者の返信
投稿日時: 2年前Hey Lunamaria! Thank you for your positive feedback! We are pleased that you are satisfied with the application overall. 🙏 - 5 段階中 1 の評価liroken646 によるレビュー (2年前)When i click in "create account" doesn't seem to have a free option so... #Trash.
開発者の返信
投稿日時: 2年前Hey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - 5 段階中 1 の評価Dmitry Vladimirovich によるレビュー (2年前)Не работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.開発者の返信
投稿日時: 2年前Привет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: [email protected] и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - 5 段階中 1 の評価Firefox ユーザー 17700114 によるレビュー (2年前)fake connection, not even the DNS servers can be connected when this add-on say it is connected.
開発者の返信
投稿日時: 2年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out! 開発者の返信
投稿日時: 2年前Hello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to [email protected] or via the Live Chat option on our website with more details!開発者の返信
投稿日時: 2年前Hey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at [email protected] with more details on the issues you have experienced with Surfshark!- 5 段階中 1 の評価Firefox ユーザー 12141553 によるレビュー (2年前)Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
開発者の返信
投稿日時: 2年前Hi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at [email protected] or via live chat? 開発者の返信
投稿日時: 2年前Hey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at [email protected] so we could troubleshoot this problem and set up everything for you correctly?開発者の返信
投稿日時: 2年前Hey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at [email protected]? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article- Paid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.
EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.
You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.
Going from 1 to 5 stars.開発者の返信
投稿日時: 2年前Hey, Hello! Let me apologize that you are having difficulties with our VPN service and finding our live chat support. You can join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article. Also, you could write to [email protected] I believe our team will help you to solve all the problems that you have encountered. - 5 段階中 3 の評価Firefox ユーザー 13385820 によるレビュー (2年前)For a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
開発者の返信
投稿日時: 2年前Hi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - [email protected], you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - 5 段階中 5 の評価Firefox ユーザー 17932313 によるレビュー (2年前)
- 5 段階中 1 の評価Firefox ユーザー 17935028 によるレビュー (2年前)so far it is a complete ripe off, windows install does not work at all!
開発者の返信
投稿日時: 2年前Hey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at [email protected]? We would be glad to investigate this issue with you! - 5 段階中 4 の評価Firefox ユーザー 17441542 によるレビュー (2年前)
開発者の返信
投稿日時: 2年前Hey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at [email protected] so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!開発者の返信
投稿日時: 2年前I understand your disappointment and like to thank you for your given suggestion! This lets us create a more convenient service for you. I have forwarded this to our development team, maybe they will be able to implement this in the future.- 5 段階中 1 の評価Firefox ユーザー 17910097 によるレビュー (2年前)