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Bewertungen für Surfshark VPN-Erweiterung

Surfshark VPN-Erweiterung von Surfshark

3,6 von 5 Sternen
5
590
4
144
3
66
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52
1
288
1.140 Bewertungen
  • von Firefox-Benutzer 17763395, vor 3 Jahren
  • von Tommy2Times, vor 3 Jahren
    Constantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case!
  • von Firefox-Benutzer 10917032, vor 3 Jahren
  • von Firefox-Benutzer 16752253, vor 3 Jahren
  • von Merci chao, vor 3 Jahren
    From about two or three weeks ago, I found that whenever I start Firefox and connect to VPN, it is fast for the first 5 minutes then becomes terribly slow beyond, and it happens very constantly. There is not the same problem on Chrome. I've contacted with the support service but no suggestions help (request #4257080). I believe it is the problem of the Firefox extension itself.

    (update 2023/1/30)
    It seems the problem has been fixed.

    (update 2023/2/1)
    Nah... problem's back, disappointed. I'm gonna use another VPN.

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hi, Merci! I can see that the investigation regarding your case is ongoing and hopefully, our support team will be able to get our Firefox extension running for you just fine ;)
  • von Firefox-Benutzer 14505724, vor 3 Jahren
    It worked just fine and recently(2023/1) the speed is down to like 56k modem connection. Reported this issue to the customer service and the answer I've got is "Sorry, there is no fix for extensions" And all I can do is just to endure this until I give up or pray for things going well. GJ Surfshark.
    以前都正常運作但最近(2023/1)慢到簡直要吃屎，去跟客服說得到的答案是抱歉這插件沒修復方法。所以我只能忍耐。使用這之前請三思
    この前に問題なく使ってたが最近(2023/1)のネットスピードはくそくらい遅くなったのでカスタマーサービスと連絡したら「すみません、修復の方法はない。」と言われた。我慢しかないと同然の答えに呆れてどうしようもないの自分がここにいる。このアプリを使う前によく考えないと痛い目にあうよ。

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at [email protected]? I will gladly assist you personally!
  • von Firefox-Benutzer 14289349, vor 3 Jahren
  • von Firefox-Benutzer 17750730, vor 3 Jahren
    update! still not working on firefox!!! boooooo! horrible. it was such a great vpn. The Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hey there. We are sorry to hear that you have experienced connectivity and speed issues with our VPN. Could you please contact our customer success team at [email protected] in order to troubleshoot the issues you are facing? Our team will gladly help you out!
  • von joebamer, vor 3 Jahren
    The Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Thank you for taking the time to write this review! We would love to take a closer look at this issue. Could you reach out to [email protected]? I'm sure we'll be able to resolve this over there!
  • von Firefox-Benutzer 16538809, vor 3 Jahren
    Не работает в РФ, верните деньги за подписку на 2 года. Проблема массовая, набрали денег и теперь занимаются отписками, проблему не решают.

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Здравствуйте! Мне очень жаль, что у вас остались неприятные впечатления о наших услугах. Я с радостью помогу вам решить проблемы с подключением — пожалуйста, напишите мне напрямую по адресу: [email protected] Очень жду вашего ответа!
  • von Gluffy, vor 3 Jahren
    Internet connection is so slow when VPN is used, but it works perfectly fine on Edge so please fix it on firefox please.

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hey there! We're sorry to hear that you're having to deal with connectivity issues. It would be great if you could reach out to us via live chats or write us an email at [email protected] so we could take a further look at these problems!
  • von NoMad, vor 3 Jahren
    The worst update ever!!! Proxy error all the time....

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hello! Let us apologize for the inconvenience you have experienced with the VPN connection. Our tech team is constantly updating our application! Maybe you could reach out to our team at [email protected]? They will gladly help you out!
  • von Nikolay, vor 3 Jahren
    Не работает в РФ от слова "совсем", где-то примерно как месяца два. Поддержка морозится, говорят устанавливать только отдельно на устройство и будет работать. По ходу, расширение накрыл РКН, т.к. ближайший для России сервер был сначала в Грузии, а потом стал в Украине. Делайте выводы. Не рекомендую к установке. Средства не вернуть уже.

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Здравствуйте, Nikolay! Мне жаль слышать, что вы недовольны нашими услугами. Я бы с удовольствием помог вам решить проблемы с подключением, поэтому вы можете связаться со мной напрямую по адресу [email protected]? Буду ждать вашего ответа!
  • von Firefox-Benutzer 17731372, vor 3 Jahren
  • von Gray, vor 3 Jahren
    Dosn't work as an extension, even can't login

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hi there! Thank you for the review! Our customer support team would love to look into the issue, could you drop a line at [email protected]?
  • von Firefox-Benutzer 17477884, vor 3 Jahren
  • von Negan, vor 3 Jahren
    I JUST WONDERED How a person would be crazy to creat app that their website is filtered, so how i shoud creat account ?
    dosnt work in iran

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hi there! We have many customers from Iran who are using Surfshark successfully. Our customer support team would love to help you out, perhaps you could contact them at [email protected]?
  • von Firefox-Benutzer 14659219, vor 3 Jahren
  • von Firefox-Benutzer 17245865, vor 3 Jahren
    non capisco perchè non sono presenti versioni aggiornate, dato che dal sito ufficiale dovrebbe far scaricare la 3.18. Tra l'altro avevo scaricato la 3.17 ma ora è scomparsa

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hi there! Thank you for the review! The newest version of the extension is 3.18.1. 😊️ We recommend updating to the newest version to keep everything running smoothly. If anything, do not hesitate to contact our customer support team at [email protected]!
  • von 李林, vor 3 Jahren
    没用

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hey! Check out our top use cases: https://surfshark.com/use-cases, I'm sure you'll find something useful there!
  • von Firefox-Benutzer 16625504, vor 3 Jahren
  • von Tim Gwinner, vor 3 Jahren
  • von Firefox-Benutzer 13678054, vor 3 Jahren
    проблема с поиском на некоторыx сайтаx, если плагин включен

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Привет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу [email protected]. Мы будем ждать!
  • von Firefox-Benutzer 16844344, vor 3 Jahren
  • von Firefox-Benutzer 5946698, vor 3 Jahren
    endless login. Unable to log into the account - endless rotation of the wheel.

    Antwort des Entwicklers

    geschrieben am vor 3 Jahren
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out! 🙌